Computer Repair Pricing & Levels of Pricing

"Mission-Critical" Expedited Service $120 Guarantees that your computer will be looked at the day it is dropped off for repair. The turn-around time, as with our other services, is contingent upon labor & hardware (if applicable) to bring your computer back to health. This service primarily focuses on our business customers with time-sensitive information stored on the sick computer. Standard shop fees still apply. As with “Rush” service, there is never a guaranteed turnaround time. The Expedited & Mission-Critical fees are in addition to other shop fees incurred for required services. If your computer is placed on the Expedited or Mission-Critical workbench, there will be an additional agreed-to fee even if you elect not to repair the computer. No exceptions. Neither Expedited nor Mission-Critical service guarantees that work is completed the same day or the next day. These services are offered only to “bump” your computer ahead of our other customers. The time required to repair your computer depends on the work required of us & hardware availability (if applicable).

Total Care and Maintenance $195 The Windows operating system is manually scanned, cleaned, repaired, & recovered. Given the severity of corruption within the Windows operating environment due to today’s malicious infections (most especially “scareware” / “crimeware”) and the time required by the tech, this is the most costly (and least recommended) option for non-busi-ness users who do not have a concern re-installing program, applications, & peripherals. This service includes up to three existing Windows profiles (“users”), and it is an additional $25 per Win-dows profile beyond three. Once on the bench, repair takes four to seven business days.